WordPress Support

We provide 24/7 help for all your WordPress issues and make sure your site is and stays functional. Over 10 years of experience!
Wordpress Support from Munich.

WordPress Support



1. register

You register and select a package.
From here you have access to our team of experts.

2. create ticket

With the help of a form you can describe and prioritize your WordPress problem. You can add more information to your ticket at any time.

3. solution obtained

Your problem will be solved quickly and easily by our experts. You will be notified by email.


You have the option to choose between one-time 30/60 minute tickets or a subscription with an unlimited number of tickets.

(30 minutes ticket)

In this package we can do the following tasks:

  • Set up or configure wordpress or template
  • Install WordPress or individual plugin updates
  • Check and optimize data protection (DSGVO)
  • Check technical SEO
  • Small CSS adjustments like color changes
  • Check and improve safety
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Best Seller

(60 minutes ticket)

In this package we can do the following tasks:

  • Todos as in base
  • Install WordPress & all plugin updates
  • Improve page load time
  • Make adjustments to WooCommerce
  • Check and restore hacked pages
  • Bug fixes
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Business subscription (Unlimited tickets)

In this package we can do the following tasks:

  • How Professional
  • Install WordPress and plugin updates regularly
  • Regular safety checks
  • Technical SEO optimizations
  • Ensure that your website is permanently accessible
  • Cancellable monthly
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What we can do in tickets

  • What we can do for you

  • Small CSS adjustments to the page
  • Bug fixes
  • Close security gaps
  • Check hacked websites
  • Install WordPress or plugin updates
  • Check or revise data protection (DSGVO)
  • Small SEO optimizations
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Some of our customers

Car world Simon

What customers say about
our wordpress support


Can your wordpress support really help me?

You have a problem or a special request? If you are not sure whether our WordPress support is right for you, you are welcome to tell us your problem first.

Just contact us by e-mail. Our team of experts will get back to you. We will surely find a way to help you. Larger projects we also take after individual offer preparation through our agency.

Processing will be done only after successful order through our payment partner Copecart.

How long does it take you to process a ticket?

Generally, your tickets will be processed within 24-48 hours. But our goal is to solve all your tickets within the same day. We pay special attention to the quality of the implementation.
On working days within our business hours you will usually receive an answer within a few hours.

Which package is right for me?

The Basic and Professional ticket is suitable if you have a one-time problem or request.
For example, you have a blog and you are missing a last small change to the theme or plugin? Then a one-way ticket is the right one for you.

In the long run you have more advantages with our subscription package. With the business subscription package you can create several tickets per month at a lower price.

What about the security of my data?

The security of your data is our top priority. Therefore, your data is transferred to German servers via an SSL-encrypted connection. Malicious attacks are prevented by firewalls.

We treat the access data from your server and your WordPress site with the highest confidentiality and integrity. For more security, we recommend that you create separate credentials for us and change them periodically. If you change them, please let us know in advance.

Can your wordpress support help me with different websites?

One-way tickets (Basic and Professional) can only be created for one website.
With the Business subscription, you can create tickets for as many sites as you want. However, these sites must belong to you or you are at least a partner.
If you want to create tickets for your customer projects, you have to book another package(on request).

What do I have to do after I have registered and booked the ticket?

After the full payment of the ticket you will receive the link to create your ticket. We will send you a clear, encrypted form with which you can describe your problem or requirements in detail and be able to upload photos or videos. Afterwards, your ticket will be immediately transferred to the appropriate expert from our team.

Please note that in the first ticket you will need to provide us with the login details of your WordPress site. If necessary, we also need the access data to your server. It is also important that you provide as much detail as possible so that our team of experts can make a quick estimate.

If we have any questions about your ticket, you will be notified by email or a corresponding expert will try to reach you by phone.

You need support with WordPress?

Choose the right package