PROFESSIONAL WooCommerce SUPPORT
We provide 24/7 help for all your WooCommerce issues and make sure your site is and stays functional. Over 10 years of experience!
WooCommerce Support from Munich.
3 SIMPLE STEPS
TO SOLVE YOUR WooCommerce PROBLEM
1. register
You register and select a package.
From here you have access to our team of experts.
2. create ticket
With the help of a form you describe and prioritize your WooCommerce problem. You can add more information to your ticket at any time.
3. solution obtained
Your problem will be solved quickly and easily by our experts. You will be notified by email.
CHOOSE A PACKAGE,
THAT SUITS YOU
You have the option to choose between one-time 30/60 minute tickets or a subscription with an unlimited number of tickets.
Basic (30 minutes ticket)
In this package we can do the following tasks:
- Set up or configure WooCommerce or template
- Install WooCommerce or individual plugin updates
- Check and optimize data protection (DSGVO)
- Check technical SEO
- Small CSS adjustments like color changes
- Check and improve safety
Professional (60 minutes ticket)
In this package we can do the following tasks:
- Todos as in base
- Install WooCommerce & all plugin updates
- Improve page load time
- Make adjustments to WooCommerce
- Check and restore hacked pages
- Bug fixes
Business subscription (Unlimited tickets)
In this package we can do the following tasks:
- How Professional
- Install regular WooCommerce and plugin updates
- Regular safety checks
- Technical SEO optimizations
- Ensure that your website is permanently accessible
- Cancellable monthly
What we can do in tickets
-
What we can do for you
can do - Small CSS adjustments to the page
- Bug fixes
- Close security gaps
- Check hacked websites
- Install WordPress or plugin updates
- Check or revise data protection (DSGVO)
- Small SEO optimizations
-
What we unfortunately can not
can do - Develop major design customizations such as templates
- Develop new functions
- Extensive SEO optimizations
- Request individual / larger customizations
Some of our customers
What customers say about
our WooCommerce support
QUESTIONS & ANSWERS (FAQS)
Do you have a problem or a special request? If you are not sure if our WooCommerce support is right for you, feel free to tell us about your problem first.
Just contact us by e-mail. Our team of experts will get back to you. We will surely find a way to help you. Larger projects can also be commissioned through our agency after an individual offer has been prepared.
Processing will be done only after successful order through our payment partner Copecart.
Generally, your tickets will be processed within 24-48 hours. But our goal is to solve all your tickets within the same day. We pay special attention to the quality of the implementation.
You will usually receive an answer within a few hours on working days during our business hours.
The Basic and Professional ticket is suitable if you have a one-time problem or request.
For example, you have a blog and you are missing a last small change to the theme or plugin? Then a one-way ticket is the right one for you.
In the long run you have more advantages with our subscription package. With the Business Subscription Package you can create multiple tickets per month at a lower price.
The security of your data is our top priority. Therefore, your data is transferred to German servers via an SSL-encrypted connection. Malicious attacks are prevented by firewalls.
We treat the credentials from your server and your WooCommerce site with the highest confidentiality and integrity. For more security, we recommend that you create separate credentials for us and change them at regular intervals. If you change them, please let us know beforehand.
One-way tickets (Basic and Professional) can only be created for one website.
With the Business subscription, you can create tickets for as many sites as you like. However, these sites must belong to you or you are at least a partner.
If you want to create tickets for your customer projects, you have to book another package(on request).
After the full payment of the ticket you will receive the link to create your ticket. We will send you a clear, encrypted form with which you can describe your problem or requirements in detail and be able to upload photos or videos. Afterwards, your ticket will be immediately transferred to the appropriate expert from our team.
Please note that you need to provide us with the access data to your WooCommerce site in the first ticket. We may also need the access data to your server.
It is also important that you provide as much detail as possible so that our expert team can make a quick estimate.
If we have any questions regarding your ticket, you will be notified by e-mail or a corresponding expert will try to reach you by phone.