PROFESSIONAL WORDPRESS SUPPORT
We offer 24/7 support for all your WordPress issues and ensure that your site is up and running and stays that way. Over 10 years’ experience!
WordPress support based in Munich.
3 SIMPLE STEPS
TO SOLVE YOUR WORDPRESS PROBLEM1. Register
You register and choose a package.
From here, you’ll have access to our team of experts.
2. Create a ticket
You can use a form to describe and prioritise your WordPress issue. You can add further details to your ticket at any time.
3. Receive the solution
Our experts will resolve your problem quickly and easily. You will be notified by email.
CHOOSE A PACKAGE,
WHAT SUITS YOU
You can choose between one-off 30/60-minute tickets or a subscription with an unlimited number of tickets.
Basic
(30-minute ticket)
With this package, we can carry out the following tasks:
- Setting up or configuring WordPress or a template
- Install WordPress or individual plugin updates
- Review and optimise data protection (GDPR)
- Check technical SEO
- Minor CSS adjustments, such as colour changes
- Check and improve security
Professional
(60-minute ticket)
With this package, we can carry out the following tasks:
- Todos, as in Basis
- Install WordPress and all plugin updates
- Improve page load time
- Making changes to WooCommerce
- Checking and restoring hacked websites
- Bug fixes
Business Subscription (Unlimited Tickets)
With this package, we can carry out the following tasks:
- Just like a professional
- Install regular WordPress and plugin updates
- Regular safety checks
- Technical SEO optimisations
- Ensure that your website is always accessible
- Can be cancelled on a monthly basis
What we can do for you at Tickets
-
What we can do for you
be able to sort out - Minor CSS adjustments to the page
- Bug fixes
- Plugging security gaps
- Checking hacked websites
- Install WordPress or plugin updates
- Review or revise data protection policies (GDPR)
- Minor SEO optimisations
-
What we don’t
can be dealt with via tickets - Developing major design changes, such as templates
- Developing new features
- Comprehensive SEO optimisation
- Enquire about bespoke / major modifications
Some of our customers
QUESTIONS & ANSWERS (FAQs)
Do you have a problem or a specific requirement? If you’re not sure whether our WordPress support is right for you, please feel free to describe your problem to us first.
Simply contact us by email. Our team of experts will then get in touch with you. We’re sure to find a way to help you. We also take on larger projects through our agency, following the provision of a bespoke quote.
Processing will only take place once the order has been successfully placed via our payment partner, Copecart.
As a rule, your tickets are processed within 24–48 hours. However, our aim is to resolve all your tickets on the same day. In doing so, we pay particular attention to the quality of the resolution.
If you contact us on a working day during our business hours, you’ll usually receive a reply within a few hours.
The Basic and Professional Ticket is suitable if you have a one-off problem or request.
For example, do you have a blog and need just one last little tweak to the theme or plugin? If so, a single ticket is the right choice for you.
In the long run, our subscription package offers you more benefits. With the Business subscription package, you can create several tickets each month at a lower price.
The security of your data is our top priority. To ensure this, your data is transmitted to German servers via an SSL-encrypted connection. Malicious attacks are prevented by firewalls.
We treat the login details for your server and your WordPress site with the utmost confidentiality and integrity. For added security, we recommend that you create separate login details for us and change them at regular intervals. If you do change them, please let us know in advance.
Single tickets (Basic and Professional) can only be created for one website.
With the Business subscription, you can create tickets for as many sites as you like. However, these sites must belong to you, or you must at least be a co-owner.
If you wish to create tickets for your client projects, you will need to book a different package with us (on request).
Once you have paid for your ticket in full, you will receive a link to create your ticket. We will send you a clear, encrypted form which you can use to describe your problem or requirements in detail and upload photos or videos. Your ticket will then be forwarded immediately to the relevant expert on our team.
Please note that you must provide us with the login details for your WordPress site in your first ticket. We may also need the login details for your server. It is also important that you provide as much detail as possible so that our team of experts can carry out a quick assessment.
If we have any queries regarding your ticket, you will be notified by email, or a relevant expert will try to contact you by telephone.